Shipping and Return Policy
|Order Total||Shipping Cost*|
|$7.95 Flat Rate|
||FREE (Holiday Special)||Real Time FedEx Rates||Shown in Basket|
|Oversize & Overweight Orders||Shown in Basket|
Returns & Exchanges
Returns are welcome for 30 days from the date of receipt. Return Policy.
To initiate a return, use the Email icon below. An RMA with Return Instructions will be sent via email.
United States Shipping
Rates above apply to the Continental U.S. (Alaska and Hawaii: Please email or call for a shipping quote.)
We can not ship to P.O. boxes, APO or international addresses.
You can view all available shipping options before checkout using the shipping calculator on the Basket Screen.
For questions regarding the shipment of a specific item, please contact customer service before purchasing.
Shipments to CA: 7.75% sales tax will be added to your order.
In-stock items ship within 1 - 3 days and take an additional 2-6 business days to arrive. Custom orders, handcrafted items, and orders shipped direct from the manufacturer can take from 1 - 3 weeks or as specified with the product information. Ship dates for out-of-stock items will be updated on the item's web page.
Please track your package so that you can anticipate delivery. The decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep or with a neighbor, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
**Standard Ground Flat Rate Shipping:
This is our standard discounted rate. If you select this option, we will determine the most economical shipping method.
FedEx Ground Shipping:
Enter your shipping zip code on the basket page to view real time Fedex rates. Select your preferred method during checkout.
Select FedEx 2 Day or Overnight for Expedited Shipping.( Not available on all items ) Freight shipments can not be expedited.
Large or Heavy items may incur a higher, but substantially discounted shipping fee shown on Basket Screen.
Truck / Freight
Some items are too large or heavy to ship via UPS/FedEx, so they are shipped via Truck Delivery.
Truck Delivery is different than standard UPS, FedEx, or US Mail. Once your merchandise arrives at the delivery agent's local terminal, you will be contacted by the trucking company to set up a delivery date and time range. You must be present to sign for the delivery and inspect the item for potential damages.
- The delivery driver will deliver your items curbside of your home. They are not responsible for taking the product onto your driveway or into your home. You will be responsible for moving the package off the end of the truck, so you may want a friend or family member on hand for help.
- For an additional $45 fee, our delivery service partners will utilize a special truck with a liftgate that lowers your items to the ground. A liftgate is required for items shipped on a pallet. Trucking companies are required to place your palletized items onto your property, ie: driveway, sidewalk in front of your shipping location if no driveway is available but they are not able to assist you with final placement of your palletized item.
We will contact you before shipping if other additional charges will apply.
Please be aware if you are not there to accept delivery, you may incur a storage and redelivery fee charged by the trucking company.
Fees associated with additional services or reconsigning (changing of original shipping address) of shipments is the responsibility of the customer.
Refusal of delivery will result in customer incurring all shipping and or redelivery cost of the delivery.
We do our very best to ensure your order arrives safely. In the event that damage does occur in the shipping process, aGardenPlace or the manufacturer may request photos of the damaged product for replacement pieces or credit to be given as well as submission for damage claims and for informational purposes for future packaging/product solutions. You may also be required to keep the damaged product and all shipping materials for a period of time for any shipping company (UPS, FEDEX, or Common Carrier) to inspect the product.
Damage upon Freight Delivery: Note the damage on the bill of lading and include "SUBJECT TO INSPECTION", before signing, so any issues may be corrected or parts replaced. Please contact us immediately to report any damages or issues.