Customer Service

  • Phone: 1-858-779-4159 Mon - Fri 10-6 PST (System does not accept blocked numbers.)
  • PLEASE NOTE: Our office will be closed 8/17/17 - 8/25/17. New orders will process as soon as we reopen.

  • Shipping Charges
  • Returns & Exchanges

PHONE ORDERS

To place an order by phone, we ask that you first create an account by clicking the "Sign In" link at the top of any page. This will allow us to pull up your account information, decreasing the chance of errors. No credit card information is collected. You can then call us to complete your order.

SHIPPING

We ship within the continental United States. Most orders ship within 1-3 business days. A few items ship from the manufacturer, in which case your order will be processed within 2-5 business days unless noted otherwise. For custom orders and handcrafted items, please refer to the product description.

SALES TAX

CA orders are charged an 8.0% sales tax.

CANCELLATIONS

Please contact us promptly as we may not be able to cancel an order once it begins processing by the warehouse. Backorders may be cancelled up to the time the item is in stock and the order begins processing.

BACK ORDERED ITEMS

Periodically,a product will be placed on backorder until additional inventory is received. If your order includes an item that has been placed on backorder, we will attempt to notify you and provide you with options to fulfill your current order.

RETURN POLICY

If you are not satisfied with your purchase, please contact us. We will promptly exchange or refund your order (less our actual shipping costs ) when you return ship within 30 days of receipt. Clearance,Custom Orders and Personalized Items are not returnable.

Return Details and Instructions

SHIPPING DAMAGE

If your purchase was damaged during shipment, notify the carrier right away. Save all packaging material for inspection. Contact us within 48 hours of receipt for replacement instructions.

DISCLAIMER

The above information pertains only to products sold directly by aGardenPlace.com.

Portions of our website feature garden related products from merchants with which we have an affiliate partnership. We do not endorse or sell these products, but provide information and links to the selling merchant's website.

For questions regarding products or orders placed outside of aGardenPlace.com, please contact the respective merchant directly.